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| - Looks good from the outside, but inside...service...NOT GOOD! The food was substandard, dry chicken and for the price, not worth it. I took my brother to dinner after a movie to Romano's and I should have just hit the Fat Burger or Texas Roadhouse next door. First, the server Kelsi, was new or maybe it just felt she was new. My brother had ordered tea with his meal, we were sitting there drinking, when my nephew looked at my brother's glass and said, "What is that?" We looked at the glass and noticed this GLOB of multicolored brown substance running down the inside of the glass from the lip of the glass to the bottom (the bottom looked like a big glob of white stuff). We all stated, "Gross" at the same time. The reason it took us a while to noticed it was due to the lighting in there, it's dark...now I know why...dishes are not so clean.
We brought it to the attention of another server, we had no idea where our server went. He stated the same thing we did, "Gross," and told us he was sorry. Our waitress came over and brought my brother another glass of tea, and said, "Sorry." She didn't tell us what was in the glass (again we couldn't see), I would have liked to know because I brother ACTUALLY drank out of the glass but low and behold, she never came back after dropping off the glass. It's was like we did something wrong and we were being punished...seriously never saw her again, just dropped the check off. We didn't get served water again, were not checked on, it was pretty sad.
My sister had a pasta dish,I think the Chicken Milano that she liked, but my chicken skewers had some dry chicken on it, my brother had the half chicken that was dry but still good he said. Remember, we didn't get visited again until the check, our server didn't even serve our food, we had it come out in three different sessions. It was ridiculous, dry food without water...BAH!
Anyway, after all this, I paid the bill, and thought, nope...need to talk to the manager. I did, young man, stated, "Well, I wasn't told about this." And that was it. Nothing else, no, "I'm sorry" "Yeah,she should have taken care of it and helped you out," "Oh sorry, your waitress should not have abandoned you." NOTHING at all. As a matter of fact, I felt uncomfortable when he made his big grandiose six word statement to me, that I said, "Well, I thought you should know," and walked away. THEN, THEN...to add insult to injury, I wasn't paying attention to the bill, so focused on my brother's enjoyment, that I didn't see...THEY CHARGED US FOR THE TEA! Seriously, who does that?!
You take your chances here. Make sure you check out your silverware, glass, etc., I might suggest you bring a flashlight since it appears intentional that they keep the lighting low. Don't want you to see what you are actually getting I guess.
For the price, the quality of food, the quality of service...it's not worth it. Go to Olive Garden, spend less money, they cannot mess up the salad too bad.
Wait, sorry...forgot to say I went on their website because I was so upset...I got NO, NO response. Pretty pathetic!
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