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| - I write this as I await the toasting of a bagel bought at Safeway. One star is far too much for this establishment. For context, I work right next to an Einsteins downtown, I am reasonably familiar with this chain, and this is the only place I consistently run into issue. Ultimately, I blame management.
Instead of getting into a convoluted mess as to why you need to avoid this place, I will instead give a brief description of my 4 visits - one of which was "successful".
First time was around their opening weekend. I went in, it was busy - they were out of basically every bagel I typically enjoy (7 or so). Instead I ordered an egg sandwich w/ bacon and ordered my wife the same. We decided to take it home because of how busy it was inside the restaurant. Once arriving home, we opened our food. Both orders completely different. Different bagel, different style of eggs and one w/o bacon. I was disappointed to say the least. I was too far away to warrant asking for correction, so I sit there and eat food I did not want. I endured and attributed it to the "newness".
Second visit was months later and went well. Got in there around 10am on a Saturday. The place had an expected amount of customers. I ordered a bagel, toasted with cream cheese. Lo and behold, it was flawless execution.
Third visit. Again around 10-11am on a Saturday. Place was dead. One strange feature was the fact that they had a very limited selection. Once again - none of the typical bagels I enjoy are available. They told me more bagels were scheduled to be cooked, but it would take a moment. Not wanting to wait around, I ordered the same breakfast bagel as the first visit. . When it came out, it was once again the wrong style of egg and on a some wheat/multi-grain bagel. Since I was still there I was able to ask them to correct the mistake, which they did with aplomb.
Fourth visit. This time I showed up at noon on a Saturday. What most restaurants might consider a lunch rush. I walked in, the place had 4 customers seated and eating. I walked right up to the counter. There was a selection of exactly 3 bagels. The cashier told me more bagels will not be ready until 12:30 - their regularly scheduled time. We got into a conversation, but the gist was that they only make new bagels at some ungodly time in the morning and 12:30p.
Now, generally, I don't write reviews. While waiting for my bagel to cook I decided to look on Yelp for reviews of the place. There are numerous reviews questioning why this place is always out of THEIR MAIN FOOD ITEM. I join them in their questioning of management. This is a chain. I have been to many chains like this. However, this is the only one I consistently experience woeful management.
If my food consistently comes out wrong - I blame management for not training their staff or hiring staff capable of toasting a bagel.
If the main product sold is constantly out during peak hours. I blame management.
Sadly, I should blame Einsteins for not correcting such horrendous management. Yet, I enjoy the one next to my work too often for that. I hope Surprise either loses a Einsteins bagel shop or this one is brought up to standard. To continue with such ineptitude would be a disgrace to free-market bagel principles.
My Safeway bagel has finished toasting.
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