| rev:text
| - This place just cannot get it together.
I have tried every one of the many reinventions this place has undergone in their very short existence and every time it is just a mess. From that time the sloppy, unprofessional, and consistently confused waitress dropped an entire tray of drinks on our table, to the time the greasy pervy dude waiter spent the whole length of our visit creepily hitting on one of my co-workers, this place continued to disappoint. My latest adventure with them was no less frustrating and I guess I only have myself to blame.
Lately I had been hearing some good things about the newest menu, specifically the new Chinese food section, and I made the foolish decision to give S+O another try. That was my first mistake A few friends and I walked over on our lunch break to get some carry-out to take back to a meeting. We browsed the new menu (it's looked promising!), placed our order at the bar, and waited a reasonable 15 minutes.
We hadn't ordered anything special or complicated (no "extra this", "none of that", etc.) and as such just did a quick count of the boxes to make sure that we had the correct number of items. That was my second mistake. I should have known based on past experience that this place was a mess; I should have checked inside the boxes.
We walked back to work and proceeded to unpack the order only to find that one of the large Styrofoam boxes inside did not contain the dumplings it should have. What was inside you ask? Was it something that could be conceived as an honest mistake? Steamed buns instead of dumplings perhaps?
Nope.
2 pieces of toast...
I am not sure which of the non-breakfast items we ordered they thought the toast would complement, but whatever the thought process, they were wrong. Now at this point I was annoyed, but I hadn't yet lapsed into full black-out rage yet... That came later.
After splitting one of the other orders amongst ourselves (the food was pretty okay actually) I tried to call the restaurant to see if we could just have the price of the dumplings refunded to the credit card. After 3 attempts to get through (for some reason the operator at the Grand really thinks "Stewart and Ogden" sounds like "reception desk") we finally got through to the restaurant only to listen to the spacey hostess repeat a confused "Hello?" into the phone about 6 times before she hung up on me.
A few more misses from the hotel operator later and I was able to get through again. I told the hostess that I had called a few minutes prior and was hung up on, she giggled and said "Yeah, our phones are old"...Not the "sorry ma'am" I was hoping for but c'est la vie. I explained what had happened (DumplingGate) and asked that the card be refunded. She informed me that she was unable to help me, but took my number and informed me that a manager would be calling me back. Now at this point, if you are guessing that the manager promptly called ma back, apologized and fixed my issue, then you have not been paying attention. Why would you think that, don't you know a pattern when you see one?!
Yeesh.
No, what actually happened next was nothing...Infuriating, unsatisfying Nothing. No call ever came, no solutions were offered. I all I received was this quietly simmering rage.
On the plus side, I think I finally learned my lesson about this place.
So to summarize, if you love an unpleasant experience coupled with some pretty okay food, then you are in for a treat. If not, I suggest that you lunch elsewhere.
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