I've being going to PA Julie Silver for 5 years and have always had excellent service from her. I don't experience long wait times in the waiting room or in the rooms in the back. The medical assistants have always been helpful and pleasant. Front desk check-in staff and check-out staff are also friendly and helpful. Just don't forget your insurance card and bring any new one at the beginning of a new year. I usually get a skin check every year and although they can be uncomfortable, it's not so bad if you've developed a relationship with your provider. I also recently interacted with Janna in billing and she was very helpful, incredible customer service. Sometimes you may have to wait a few weeks for an appointment so call ahead but there have been times where appointments are available right away too. If you're not happy with the first provider you tried in this office, try a different one. I've been very happy with PA Silver.