I have been going to this nail salon for over five years. I can tell you that your experience will be very different depending on what day and time you go. If you go on a weekend without an appointment, you will give them one maybe two stars as they get PACKED from all the walk-ins and the wait time is significant. If you go on a weekday, with or without an appointment, you will give them four or five stars. Yes, Tony can be full of himself and sometimes sounds rude, but if you are a regular customer, you will know that is just him. He is actually very accommodating and remembers where dozens of people are in line at any given time. He also invests in the salon with equipment and furniture upgrades. He put in new nail bars and wireless gel dryers about two months ago. I have tried numerous salons in the area and this is the one that I come back to time and time again.