Horrible experience. I purchased a pair of pants from them. After I got them home I realized they had a security tag still attached. I returned to the store and was told "sorry" they do not have the tool to remove it. I could try and find a place that might remove it for me. She thought there might be a store at Chandler Fashion Mall that might be able to remove it. She was not interested in helping at all. Seemed to be my problem. I will never shop there again.