I was hoping to book a couples' massage as a birthday surprise for my husband. The Lakewood location had no appointments available for the date I wanted, I spoke to Megan who accommodated us last minute at the Rocky River location. Although we weren't able to get the couples' room, we both got excellent, relaxing sacred hour smooth massages. Jacqueline and Susan were both very knowledgeable and skilled. The ambience, the massages and the customer service were all excellent. We will be coming by again!