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| - Ok... Got talked into coming here from a '2 for $20' email offer I received, the steak looked great. Got in & seated right away. Handed menu's & nothing was mentioned of the '2 for $20'. Had to find it on the 'Waitress replacer', that stupid digital game console they have at your table. Asked waitress about it, she picked up the 'replacer' and read from there. Wow, I could have done that! Nothing mentioned about steak as a choice. Thought we misread the email but it was too late as I had deleted it. My wife ordered the Grilled Steak Fajitas, Add Shrimp, Add side or Rice & Beans, NO GREEN PEPPER. I ordered the AUCE Enchiladas. I also ordered Chips & Salsa.
The C&S arrive right away, the entrees arrive a half hour later. A Half Hour? Admitted- the restaurant was a little busy- but we were seated right at the kitchen door and there weren't orders flying out that door. My Steak Enchiladas looked great. My wife's Fajitas had green pepper on them! I usually give the waitress / kitchen staff the benefit of the doubt on really special requests but asking that ONE ITEM be left off the plate and they screwed up. We flagged down the waitress and when she was told about the peppers, the waitress simply said, 'Oh, I will have them re-fire another...' It was clear that the waitress screwed up. What was confusing was that she WAS WRITING DOWN OUR ORDER as we were giving it. My wife 'opted out' of the 're-fire'. She insisted I eat mine but that she wasn't going to have a new one made up because of the stories we've heard about how they treat 're-fires' at franchises. She was happy to just let me enjoy my entrée. The manager came by to apologize and to again offer a 're-fire' but we turned it down.
When I was about half way through my enchiladas, the waitress came by to ask if I'd like to get another one started. 'Yes' I said, 'Chicken this time please...'. I finished my first order and waited... and waited... and waited... So long that another waitress stopped by to ask if she could get us anything else, to which I replied 'I'm still waiting for my second order of Enchiladas'. She went right over to the To-Go Register, did a quick search, typed something in and went back out through the kitchen. At no time did our original waitress stop by to check on us. We waited for another maybe 10 minutes and decided to cut our losses. We paid through the 'Waitress Replacer', grabbed our coats and got up to leave. As we were headed out our waitress appears and says, 'Oh, are you leaving? My manager was on her way over...' Really? To tell us what? That they can't get anything right?
It's a real shame too because we have been in a rut recently where we've gone to the same restaurant over & over and we thought we'd try something new(er), meaning going to Chili's. I used to spend countless nights at other Chili's when I worked on the road, but never have I experienced as much disregard for the customer...
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