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| - Horrible shop to take your car to. Kevin is the probably the worst guy to deal with, he gives 50% effort on everything while only ever addressing 50% of the issues. If you can do basic math, your car will only have 25% of the issues addressed and there will probably be more issues on top of the ones that you had initially brought your vehicle in for. I don't know if everyone is trained to do this but this is how it is with him. He's not very high up on the food chain, he's a pawn, the first line of defense to the body shops infrastructure. Ask for him, he's not available, ask for Kevin's superior and Kevin somehow becomes available. He should take his act to Vegas and magically appear and disappear in front of a live audience, the money will be better for him and the work would be far more easy.
Finally, after many frustrating visits, I was put into contact with a Mr. Kim Carter. He is the head of the whole operation for the body shop and he's the guy that assured me that with his direct involvement my issues would be corrected after four trips with less than satisfactory results. News flash, this is not the case. This guy is harder to meet with than the president. I had the opportunity to finally walk around my car and point out everything that still needed to be addressed with him while also showing him errors caused by his staff.
I was promised that everything was being taken care of and told that I would be very pleased with the results. After my fifth visit, there are still issues that were caused by them that have not been addressed along with a few minor new ones. Mr. Carter has now become very careless and points the finger at the customer while the customer is simply asking for him to help correct flaws that his body shop created. Mr. Carter likes to stand on the shoulders of customers and call himself "tall." His employees screw something up and he'll blame the customer for being "too picky" or "a perfectionist" or describe you as someone with "unrealistic expectations."
"700 years of combined experience...." When shops like these make outlandish promises, I expect delivery. - an unrealistic expectation
Mr. Carter was rude, condescending, uncooperative, arrogant, and used phrases such as "well, whatever" when you tell him that you aren't happy with the quality of work you received. If this guy is really as high up in the company as everyone has told me, I expect a far higher level of respect and maturity especially when faced with a customer that has been constantly let down by his staff of misfits.
I never once used an inappropriate tone towards the man, never spoke down to him, I called him Mr. Carter as sign of respect, said things like yes sir and thank you sir, I asked him politely to simply "help me" and he spit in my face. He'll pay 50%, he says, if I want to bring it in again or somewhere else. If he's willing to pay anything, I'm considering that as him taking fault for what has occurred under his shop's care and admitting some form of guilt. Why would I be expected to pay for anything they caused to go wrong? If they hadn't tried to cut so many corners, my car would have been completed the first time. I'm sure he's irritated, imagine how your customer feels.
People, think twice before doing any business with this shop or any Chrysler dealers. This will be your shop if your Chrysler, dodge, jeep, or fiat has an issue. Inspect any and everything when you drop your vehicle off and when you pick it up. I've never felt so insulted and so belittled by such a high up member of a company that I was such a loyal customer to. This isn't over yet.
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