Friendly staff so far, but my appointment was at 12:30 and I'm sitting in the exam room and haven't been seen yet. It's 2:05. Not a good sign. This is my first time here. I lost excellent insurance due to a layoff, so this is my first experience of what crap insurance gets you. The upside is that you can watch the Property Brothers all day long. They have TV monitors in the lobby and exam rooms.