You can say you get what you pay for with this but that some bs, because once you pay for your bags being checked and for your seat it equals to be the same as delta, southwest or American so I expected to have much better service. I understand Bags get lost sometime but when you can't track my bag and tell me where it is at that a problem. I don't know if it was just Atlanta baggage claim but I seriously called them 50 times over a 20 hour span and not a soul answered, meaning I had to take time from my vacation to drive in Atlanta traffic(the worst) to the airport just to check to see if my bag was there, After the lady said they would call me when it got there. First plane ride the entire plane smelled like piss. No leg room and I'm only 5'7. Point blank period I would never recommend them to anybody. Friends, Co Workers and family told me I would have a bad experience and I was like no not me y'all just complain too much, you have to do a lot to get under my skin but they did it.