As a buyer this place is AWESOME! Prices are cheap when compared to new. They rotate clothes according to season so I can always find what I'm looking for. It's organized and staff is friendly enough. I super love their new point system because I shop here often.
Unfortunately I am giving them 4 stars because as a seller they lack big time, like many have said before they don't give you cash. They will only give you store credit.
Example: new item cost $20 they will resell for $10 so at MOST they will give you $5 store credit. If I paid $20 and you're selling for $10 why can't I get $8 in store credit? I'm not a business major so I just don't get it. So I don't sell to them.
Overall I would recommend this place to all parents with small children. Your kids are going to outgrow everything super fast so it's best to buy second hand.