Why does a transaction take seven full minutes? I'm buying boxed jewelry -- I'm not applying for a mortgage.
I've visited this JCP several times over the last few years when I needed to buy some gifts or necessities. Every time, I've waited a good five minutes in line and another at least five minutes waiting for the cashier to ring up my purchase. I've also filled out the JCP survey (from the receipt) every time and described the incredibly slow experience.
When I have to go into this JCP, I intentionally rush my shopping and searching because I assume I'll be spending the majority of my time in the store standing at the checkout.