it seems since the last reviews in 2015 the cycle has not changed. I don't know how many times I must have phoned and left messages to call me back at 3 different numbers in case i was missing something and not one call was returned over the course of 2 months. I proceeded to contact them via Facebook as it seemed to be the only way to get any communication going and yet they couldn't fit me into their schedule and told me to get a refund from whatever place i purchased my voucher from since we couldn't seem to get a date. She was extremely unprofessional and rude telling me to take my 'business elsewhere' after I asked her about the reviews posted online. Very shady and not the type of business I would want to support.