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| - This has been a go to of my for a good while. The meat & cheese plate is great, along with their grilled cheese sandwiches! Recently my boyfriend and I went and had great service and of course, top quality service and grilled cheeses! We, of course, bragged about it and sharing photos with our friends. We went out last night to enjoy the weekend shenanigans at DTLV. As the drinks and night rolled on, so did the need for food. Everyone we brought wanted these grilled cheeses.
1st problem my boyfriend encountered. Our order was written on a napkin, not put in the computer. We waited, socialized. It was fairly busy when we first got there, around 11:10 but hey, it's Saturday on in the Fremont area, we wouldn't expect less. It died down before we ordered however. 30 minutes pass, we are tired AND hungry. I go see what's going on. The bartender was too busy chatting w three gentleman and partaking in their sampling of beers. Took another 5 minutes before I was next. I asked how much longer for the food and handed my receipt. This was accepted with an "Oh shit! She didn't make your food??" Um, excuse me? The line behind her was void of the person who was making the sandwiches and she had to text her for her whereabouts. Lord knows where she was (busy stocking, I was told). Please note, I wasn't looking for free food or some sort of comp. An apology, a sincere apology could have done it. But apparently I "should have come and nudged us! We make them pretty quick!" Why should I be aware of the timing you know you need to provide good service??? Anyway, I asked to be refunded and was told again, I should ask in the future to make sure food is on its way. I said, there probably won't be a next time. She was null of giving a crap.
She didn't need the card for the refund nor did we receive a receipt of the reversed transaction. So I will be making sure we actually get the money back.
Another table was complaining about not having food yet as we were leaving (we were 5 people, who ordered the 12 mini deals) that party was larger and they pretty much saw the whole thing go down. They probably didn't get their food either. I was pretty disappointed in the situation overall and the bartenders failure to provide good customer service.
So glad we tipped cash for service and food never received.
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