Honestly people, i don't know about your negative comments but i assure you my honesty. Its not the worst place or the best place but lets be realistic every place has its ups and downs, this place all that needs is a renovation. When it comes to sweets i'm very picky so i decided to give it a try following the reviews, but i was surprised how good their cookies and cupcakes were. I tried all their cupcakes in different visits and all tasted better then the other. In regards staff being on the phone for so long, well i don't blame them, as they are taking orders. It looks more of being short staff, as myself i was once in the same position as they are and i understand what they go through. Well overall my review i say understaff but good cupcakes and very nice people ;-). Cheers