I've been shopping at Fry's since they came to the Phoenix area. They were the place that you really had to be a "nerd" to shop and get what you needed...not a place for the newbies!
Today Fry's is still a nerd's paradise...but they changed for the better. Price matching ONLINE stores deals, 110% refund if you find the same item for less within 30 days of your purchase, fantastic coupon specials, and fast, prompt service.
I recently purchased a product online, but the product sold out while I put in my order. I waited a couple of weeks before I called their customer service. They apologized for the inconvenience and gave me a better product for the already low coupon price!
If you've not been to a Fry's store...check them out...HUGE selection of large appliances to the smallest parts...it's a great place to lose yourself for an afternoon or evening.