I had an appointment for a spa pedicure at noon on a Sunday. I arrived at 11:45, waited 5 minute for anyone to even address me and I was then told to sit at a pedi station. The water was barely warm and as I sat there for 15 minutes, the water becoming cold, I was not addressed by the staff again. It was not very busy but they apparently didn't schedule adequate staff. It's a Sunday at a nail place, be prepared! At 12:15, after having no service done, I dried my feet and walked out. Ridiculous! I'm a mom of 2 and rarely get out to spend time on myself so when I do, I expect prompt service. This was a major disappointment. One star only because the place seemed clean.