I was actually kind of disappointed when I went to this spa. I was expecting something more especially since it is associated with the W hotel. It is tiny. I went with 3 friends and there was no one at the desk when we entered. We waiting for about 10-15 min for someone to show up. Which in the grand scheme of things is not that long but we had appointments so they knew when we were going to be there. There is a small changing room. The massage itself was very good. The pool is on the other side of the hotel. So after going to the spa you have to enter the hotel and go through the lobby up the stairs to get to the pool. It just doesn't really feel like a spa experience.