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  • Update number 2. Last month I moved again. I avoided the June heat by moving in December this time. I liked the prices and the trucks at Budget the last two times I had rented there, so I went back for a third time. I should have stopped at two. I made online reservations and lined up moving help for a Saturday morning. I arrived at the Budget Truck Rental about a 1/2 hour before closing. I was next in line when I received a call. They told me did not have a truck for me. Then, the person went ahead and rented the truck I had reserved to the person in front of me in line. I was shocked and angry to say the least. I personally think they wanted to rent it at full rate instead of the 20% discount code I used online. I called corporate and since no other trucks in the area were available in the area I had no truck to move the next morning. When moving you make plans, and one of the biggest ones is the truck you are using to move. If you can't depend on online reservations, the whole system breaks down. Budget corporate did nothing to lessen my frustration at what the local agency did. Tip: There are always discount codes online and DEFINITELY call ahead to confirm your online reservation before driving over to pick up the truck.
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