I have had numerous positive experiences with Luis, the owner, and the business in general. True, the decor is not the best and you have to be prepared to wait. I always call the business to see how busy they are before I head down.
1. Started with getting 4 JL audio speakers and a head deck (JVC Chameleon) 4 years ago on my Ford Harley edition truck. He gave me a good deal on the deck, installed it right away with no issues.
2. About a year ago, I noticed the handlebar audio controls going out (intermittently working) on my 06 Harley Street Glide. I tried getting seen by several stereo stores but couldn't get an appointment without waiting forever. I thought it might need a new steering wheel control interface. I took it to Luis to possibly replace. It turned out it was just loose wires for the interface. It's been working fine since. He could of lied and charged me for a new one but didn't. $30 to fix it, very reasonable considering I was planning on buying a new one.
3. About a month ago, I had him put in a pair of JL Audio 6x9s in the 06 Harley Street Glide (1 in each saddlebag) and a Diamond Amp in the fairing. He charged me a reasonable price for the speakers and he warrantied the speakers for a year. He charged me a good price for the fabrication and he ported the saddlebags on the inside pointing towards the rear wheel for the sound to escape. It looked professional and sounds excellent.
The only hiccup was I was eager to pick the bike up and rushed him. His installer forgot to put the fairing screws on the bottom and the seal on the fairing wasn't flush. When I got home, I made a quick adjustment and fixed the seal. I noticed it was missing two bottom screws. I called him and told him about it and he asked me to bring it in. He went to the Harley store down the street, he brought new screws and installed them right away without complaint.
This store is legit and I now consider it my car stereo store.