S/O and I arrived at this place around 6:30pm on Valentine's Day. The seating and ordering parts went pretty well at first. Drinks and soup/salads came soon after. Then the kitchen foods arrived before the sushi, which was a bit different from other ayce places I have been to. Sashimi and sushi came around 15min after we put the order through, which was not quick but still reasonable.
Then here comes the first delay - two hands rolls arrived 30min after we ordered and the two sets of rolls (4pc each) came 35 min after! We ordered a 2nd round and guess what - 3 pcs of eel sushi took 35min to arrive on our table. Not to mention that our 3rd round including miso soup (easiest to make) and beef short ribs never arrived.
We were quite impatient at this moment and we just decided to leave. Our dinner lasted around 1.5 hr and we never actually got full. I was aware of the 12% service charge and went up to complain to the employee. He apologized and took out the service charge for us. He said that the slow service is because it was a holiday. However the restaurant was only half-full when we ordered our first round but everything was still slow. I have worked in the industry and your restaurant should be fully staffed on those days because you know it's going to be busy! Quit already if you can't provide good service when it's not even fully seated!