04/29/1 Updated review 5 stars
Well we have had the doors for well over year and I must say it's been one of our better investments. Other than the initial problems with the locks, they have held up well and look great. It's a pity we didn't have them installed years earlier. We can safely lock the 2 outside doors and leave our main front and back doors open all night to let a through breeze. It's great.
12/1/13 update review (4 x star)
Locks seem to be holding up well and very happy with the doors otherwise.
11/7/13 updated review (3 x star):
First Impressions finally did the right thing and sent out a more experienced technician. Both locks repaired without fuss. I guess the first technician they sent was very weak and gave me the run around with some ridiculous stories. I must admit I do like the quality of the doors and install was good. So not sure whether or not I should over-look this hiccup in service. upgraded from 1 x star to 3 stars. If the locks hold up i will move up to 4 stars
Initial Review: (1 x star):
Nice doors and good initial install. However, we have had a lot of problems with the locks. Key wouldn't come out when fully turned. We had the service guy come out and he said he couldn't replace the lock until it fully fails!!! We have to go through all kinds of contortions to get the keys out - it seems it has to be aligned up and down correctly before you withdraw the key. Now the front door is doing the same thing. That's just totally ridiculous... and incredibly frustrating. The doors are only approx less than a year old.
If I had read all the bad reviews I see on Yelp about this company - I should have gone elsewhere - stupid me for not looking first.....