I purchased the groupon because I had friends coming into town and didn't have time to clean. I had a scheduled time with them - no one showed up. I called and they told me to wait a little longer. Called again, still no one showed up. After an hour, had to leave a voicemail. They charged me for the additional 2 hours and no one ever came! I have left a voicemail and emailed them with no reply and they have not tried to resolve the issue.