As my first visit here, I was very impressed. I had made an appointment for the genius bar the night before and got the time I wanted. I arrived 10 minutes early, checked in and sat at the bar for only 5 minutes before I my genius arrived to help me. He was friendly and explained everything as if I knew nothing. (Which isn't true because our home is so technological it's insane.) Anyways, I had to have the touch pad replaced on my MacBook. It took exactly 1 hour, which is what was quoted to me and they even let me test it out before leaving the store.
I had multiple people ask me if I need help, so I never felt neglected. I got fast, friendly, informative service, so I'm super happy. Clean and neat store. Free WiFi. I can't complain! Yes, I'll be coming back!