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| - I have never been so disgusted by people that were supposed to be doing my pet and me such a good service.
When I was at the vet's office in Scottsdale one week ago, I was talked into signing up for the Wellness plan. I had to tell about three different people that I would agree to it when all of them asked in between the vet coming in. I was told that the visit for the day and the vaccination my dog needed were all going to be covered under the first payment, so I agreed to it all. One lady came in and had me sign the billing statement, but had charged me for the vaccination and visit. After I commented, again, that I was signing up for the plan, she removed the charge for the vaccination. I didn't say anything about the charge for the visit because I figured that maybe I was wrong and it was not included. After everyone coming in and out a couple more times, the vet finally came back with my dog and said that we were all set.
Between all of the people that I had talked to and having a puppy jumping around, it didn't even occur to me that they had not received my payment information... So I walked out, waving goodbye to the receptionist. I later received a phone message letting me know that they had not received my payment information and asking me to pay in the store because apparently there was something that I had to sign. Unfortunately, I didn't get the phone message until a few days later (my phone doesn't notify me of voicemail when it is off), but I went into the store on my very next day off, one week later. By then it had already been sent to their collections department - I guess that was okay because they were very friendly and removed my hold when I payed the bill.
The problem was, however, that because it was sent to collections, I was charged for the vaccination AND the visit: charges that I only agreed to because I was under the impression that I was getting a whole medical plan for my pet with the fees that I was paying. Sure, I accept responsibility that I didn't realize I had not paid. That was an error on my part and maybe a dumb moment, assuming for some reason that they had my payment information on file or whatever. But I am a very honest person and I went to pay the money that I owed as soon as I could. But still, I had to pay over twice as much as I wanted to agree to? This is ridiculous. I would have signed my dog up for the wellness plan for her life - I LOVED the idea of stopping by and PetSmart whenever it was convenient for me and it would all be taken care of on the plan.
I hope it was worth the assumption that I was stealing.
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