Sloppy work, I could have stitched this straighter and more clean myself.... I took my dog's Coach collar for the second time to this location, and they still managed to do very poor work. The first time I took my dog's collar in.....they adjusted the length and put in belt holes, while doing this they left a cut in the collar which led to the tip of the collar coming off, they charged me roughly 21.00 I believe...... The second time I took my dog's collar in after they screwed it up, they charged me 15.00..... The work is sloppy and the top stitching is haphazard. Save your money, they don't know what they're doing... Go somewhere else.