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| - Management is awful and the food was cold. On Dec 27th, my husband and I took 4 of our friends from out of town to Red Rocks Café in Huntersville, NC. The table they sat us at was not sturdy and they didn't have another table available to sit us at that would be comfortable for the 6 of us. One of the managers (I believe Joe was his name) came over and wiggled the table and realized we were telling the truth. When he suggested we move to a booth that would not be comfortable for us, we elected to stay at the wobbly table. Approximately 5 min afterwards, I saw two tables become available that could be put together to accommodate us, I immediately got up from my seat and approached Joe at the front of the restaurant. When I asked if the two tables that were now available could be put together so we could move there, he replied, "So, now you want to move, you've changed your mind...we may already have people waiting for those tables." I was surprised by his response...caught me off guard. Needless to say after I went back in forth with him to let him know I wasn't going to sit down until he looked into moving us, he reluctantly moved us. Several items (bread, French Fries, steak) ordered by our guests came to the table cold/barely warm. The server did a good job replacing these items with hot food, but a member of the management staff never came to our table to apologize or check if our experience had gotten better. My husband called the owner/General Manager, Jack Love, the following Mon. Once my husband told him about our experience, he became defensive and told my husband he was attacking him. There was still no apology for the experience we had...just an emotional owner/GM who only cared about his feelings being hurt and not the experience of his paying customers. I have been buying Red Rocks Café gift cards for my husband for the past 2 years. A few days after my husband spoke to the emotional owner/GM, we took the last gift card I purchased to the restaurant and requested the balance in cash. We will NEVER eat at ANY Red Rocks Café again knowing that the OWNER (and members of management) don't have the business etiquette to interact with customers in a professional/mature manner. To top it off, as we experienced and others have written in their Yelp reviews - the food that should be served hot, comes to the table cold or barely warm!
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