If you are planning on making a bear, be prepared to wait I've been to a few and all of them have caused me to wait to get the bear stuffed. It's a real big process and expensive one at that. The associates in this store were friendly and very peppy. My daughter is a pro at what to do and each bear as cheap as it starts out to be end outs totaling close to $100 each visit and with three kids, yeah its pricey. They really should work on a better plan when there are people waiting to be stuffed especially if there is 3 other people on the floor just walking around.