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  • Zero stars! My wife and I used to go to Mimi's frequently but stopped going a while back due to some bad experiences with argumentative service and poor food quality. We recently got an email coupon for a french dip at a great price and decided to give them another try. When we started to order, we were informed that they were out. The manager offered to replace the roast beef with turkey, which wouldn't have been much of a french dip at that point. We told him how disappointed we were. He had lots of excuses but proposed no solutions. We walked out and will not ever go back. They were unprepared for their advertised special. The manager told us that they had served 90 sandwiches at lunch. It seems to me that with a chain restaurant and a mass email campaign, they should have expected high numbers of customers and had plenty of supplies.They did not go to any effort to keep us as customers and let us walk. The manager also told us that other customers had walked out disappointed as well. This should be a wake up call to Mimi's corporate. REALLY DISAPPOINTING.
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