I worked down the street from Kuu and for months this place was FULL during lunch time. So when my colleagues and I finally got a seat we were so ready to review this place ourselves.
After 20-25 minutes of waiting, the first 2 dishes arrived but the 2 orders of ramen were no where to be seen. 5 Minutes later, our waiter brings us a bowl of free bowl of ramen because they had an extra order and didn't want to waste it. AWESOME!
5 minutes later he comes to apologize because the second half of the order didn't make it through(?) and offered us complimentary drinks. I wasn't even mad because the free bowl of ramen was delicious.
When my ramen came, I already knew what to expect. Perfect noodles, flavourful broth and the portion size was just right. $10 for a large bowl of delicious ramen. I'm happy with that.
Though they lost our order, the waiter was courteous, admitted the mistake and offered something in return.
Would definitely come back and try other items on the menu... if I can get a seat.