My friend told me that he used this service for about 7 months without a major problem, but seeing the reviews on Yelp I was nervous, so I called to find out about their pricing. I have a large amount of dry cleaning that needs to be done.
I was not even through my second sentence when the lady said "I can't talk to you right now, I'm really busy" and she hung up without saying goodbye cutting me off while I was speaking.
So don't expect any customer service, but I can't comment on how your clothes will turn out.