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  • I have a lab mix and wanted to try and socialize him more with other dogs so I figured we would try out the doggie daycare at The Dog Stop. At the time, I had also read excellent reviews about The Dog Stop which was a big reason why I chose them. When my dog went for the temperament test, they said he was aggressive towards other dogs, so doggie daycare was out, however he could still board in their kennel if we went away on vacation. We ended up boarding our dog there for about a week when we went away several months ago and we had no issues. Last week, I dropped our dog off at the kennel because we were going away for a long weekend and two hours after he was dropped off I got a phone call to tell me that they were on their way to the vet with my dog because he was bit by another dog. When asked how this could happen, I was told that there was a "miscommunication" between the workers there and basically my dog was leaving one of the enclosures at the same time another dog was entering and they were apparently on top of each other before anyone could react. I am especially upset that they could let this happen because they were very aware that my dog did not get along with the other dogs and in fact, when I dropped him off they assured me he would be fine and they understood that he does not like other dogs. Over several phone calls, I was assured that the bite was not bad and would just need a couple of stitches. When I was speaking to the employee over the phone, I just felt like I wasn't getting any details and they were trying to downplay everything. As soon as I found out which vet they went to, I called and spoke to the doctor directly and was informed that it was in fact a very bad bite and that my dog would have to undergo surgery and stay overnight to be monitored! My poor dog has been in so much pain the last couple of days and I feel terrible. How could this happen?! The Dog Stop has paid for the vet bills, so far totaling $1500, but it does not even come close to making up for what we have had to go through. I will NEVER bring my dog to The Dog Stop again and I would recommend against anyone else bringing their dog there. The staff is friendly, their prices are good, and the place is clean, but it's just not worth the worry.
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