I made my order through postmates and after some research the issue was with the app. The issue however is with the store manager and the reason for the poor rating for terrible customer service.
I called the store immediately after receiving the order as the cheese pizza had anchovies (which I have an allergy) and was transferred immediately to the manager. I had barely began to explain the issue and he said "the issue isn't our problem, it's postmates. Call them." I tried to explain to him that I ordered a cheese pizza and he was brash, rude and incredibly dismissive. While the other edible pizza is good, I will NEVER order from here again as I expect better customer service especially from the manager. So ridiculously rude.