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| - First let me start off by saying that I wanted SO badly to give 5 stars here. I attended the Yelp event last Wednesday and the place was amazing. The wing seasonings and sauces were homemade, and very tasty. Louisiana rub and lemon pepper were my favorite. The potato salad reminded me of how my mom makes it, very good. The manager who hosted us was very hospitable, friendly and welcoming. I loved the story and history behind Wing Stop, them landing in Pittsburgh with plans to open 14 locations, and the food overall was great. We took a to go menu because we were definitely ordering from them again!
My boyfriend and I were hungry for wings today so we grabbed the menu and decided on the 25 wing deal with fries. 3 different flavors, hell ya! We got in the car with the dogs (so they could enjoy a Sunday evening ride of course) and headed down. It started pouring rain on the ride down. So instead of going in and chit chatting it up with the friendly staff, I decided to just call in and not get soaked lol. The girl who answered the phone was friendly, but new, she had to ask another employee what the 25 wing deal was. Hey, whatever, there are new employees everywhere no biggie. Also, the first thing she said to me after I said "pickup" was, "we charge over the phone for pickups is that ok?" That was a little bit of a turn off for me. But, what I just couldn't understand though, was that she told me it was only for boneless wings. She told me that there was a 30 wing deal with regular wings for a couple bucks more. Now, I love a boneless wing just as much as the next guy but I had my mind set on gnawing on a bone haha. And I really didn't wanna pay for that many wings. I didn't want 30 wings, I don't really like to keep them as left overs and the two of us definitely wouldn't be able to finish 30. 25 is even a little bit of a stretch. I asked if she could please ask her manager to help us out and do some type of 20-25 deal with fries, and she told us "he said no." What place 1- wont let me sub regular wings instead of the their boneless, more expensive counterpart? (Everywhere I've seen mostly has boneless wings more expensive on their menus) And 2- make something happen for their customer? We told the girl over the phone, never mind, that we would just call another wing place. She responded with "ok, are you sure?" As far as interactions with food places go, this wasn't the most terrible experience I've had by any means, but I'm all about making my customers happy at my job, I like to be made happy as well. I felt as if the hospitality they preached at the yelp event kinda fell through on this one. I wasn't even offered to pay a little bit more to sub the regular wings (still not ideal) but they probably could've gotten more money from me to give me what I wanted. We will maybe give this place another shot, but they lost $20-$30 bucks from us tonight.
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