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  • I placed what is called a "Rapid Order" with Panera Bread in Twinsburg OH. It is a "to go" order. You place the order online and pay for it online and it will be ready for you to pick up in 5 to 10 minutes. I ordered 1/2 Southwest Salad and a cup of chicken soup. The salad dressing was missing from the salad when I arrived back to the office to eat my lunch. I called an 800 number to Panera that was on the emailed receipt that I received. The agent on the call told me that unfortunately the Twinsburg location is a franchise and he cannot do anything about the issue other than forward the information to the Twinsburg location. Anyway, the salad was pretty bad without the dressing. The dressing makes the salad. Panera Bread is not a cheap lunch. This lunch costs me $9.78. So, for this very steep, premium price, I expected a whole lot more for the money I spent. Well, someone named Brandi from the Panera Bread in Twinsburg called. She said she was very sorry for the mishap. I was expecting her to offer me a free salad or sandwich on my next visit for their error. Nope, she did not off a free salad or sandwich. She offered me a cookie or a free beverage on my next visit. I do not purchase cookies or drinks on carryout meals. I was expecting a better fix from Panera Bread. I very disappointed. I am diabetic and even if I weren't, I still would not be purchasing cookies and soft drinks. They are unhealthy. By the way, the soup was also cold. If you go here for carryout, check you bag for all the details like salad dressing and other condiments before leaving. You would think at $9.78 for 1/2 salad and a cup of soup they could do better.
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