Pearl was very responsive on short notice. We wanted to see Hoover Dam, but had our dog, so they "baby sat" our sweet boy for several hours while we were tourists. She & her husband or colleague were kind & helpful. We also asked them to "do" his toenails. He's geriatric, so it's a challenging nail job & they took care of it. No more clicking & a happy dog! Definitely professional. They also charged extremely reasonable prices! They aren't trying to "stick it" to people from out of town--nice folks, did a good job, on short notice. We'd feel good leaving our dog there again!