I ordered a birthday cake two weeks in advance after taking my granddaughter in for her to pick out the ice-cream and decorations. We spent 40 minutes making the selection. I paid for the cake which was over $50. Two weeks later on my way to the party I stopped to pick up the cake. The manager, Stacy, had arrived just minutes before me to decorate the cake. I had ordered the cake for a 4:30 pm pickup and arrived at 4:20 pm. The cake was finished at 4:31 pm but it was not the decorations my granddaughter picked out. You could tell the decorations were rushed. I filed a complaint with BR corporate and they filed a case to at least get a partial return of $. As of 5 days later and 5 phone calls, no reply. All stores are individually owned. The other BR in Tempe was much more helpful and responsive to my situation.
Stacy was very rude when I told her that waiting until the last minute to decorate a cake was illogical. Her reply was that I ordered it for 4:30 and it was 4:30. My mother owned two BR stores so I know the process for making a cake. They had 2 weeks notice to prepare. On a side note, Stacy called midweek and told me she did not have enough of the ice-cream my granddaughter selected for the cake so I had to modify the cake with another ice-cream.