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| - DOES NOT live up to the positive reviews. I was looking forward to going to Allstate after all the positive reviews I read about their service. Honestly, it's out of my way -- all the way across the Valley -- but it seemed worth the extra time to get there, even if it was just for the initial diagnostic. Though Mitch did take the time to explain the diagnostic and options for the fix, his wife, Nicole, who works the front desk and office, was anything but helpful.
Every interaction with Nicole, from initial phone contact to in-person front-desk time, to follow-up phone calls, was unhelpful, dismissive, and brusque: she treats clarifying questions like she has a chip on her shoulder. One small example among many -- my visit was prompted by an engine-light failure on an emissions test. When I asked a question about the specific problem affecting emissions, her glib response was, "I really don't know, to be honest, I've never once failed an emissions test before." Well, good for you, but that's not what I asked.
Like I said, Mitch seemed nice enough. But because nearly all my interaction was with Nicole -- even when I asked to speak with Mitch instead (she refused to relay the message) -- I definitely won't be giving Allstate Transmission my business. DO NOT RECOMMEND.
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