Why? Why have you never in however many years of really good business fixed that nasty basement women's bathroom? Every toilet's stained and nicked and falling over. The doors don't lock. The stalls have all kinds of unidentifiable hardened goo. The place has been painted 13 times, like a bad omen to permanent uncleanliness.
What's so frustrating about their bathroom is that their food's actually good. But, their crappy bathrooms have kept me from going there many a time.
Why You Should Be Embarrassed to Own this Place: Business sense includes recognizing the need to maintain the upkeep of your establishment. If you can't buy new toilets and get some new stalls for the ladies, then you're a dumba-- and don't deserve my business.