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  • I went into get a replacement phone and received one....1.5 months later. The first time I went to have my phone looked at I waited for more than an hour in line as employees milled about seemingly aimlessly. When I was finally called up, they took my phone and told me to wait for another hour. I walked around the mall for an hour and came back to find that they couldn't fix it...Fine 2 hours of my life burned but fine. I was urged to upgrade in 10 days and I went home to think about it. A week or two later I returned again and was told that they would put in an order for my replacement phone and that it would be shipped to me...14 days later I returned to ask where my phone was...The sales rep confirmed that the order was still just sitting on the technician's desk in the back room. Wonderful. At this point I call corporate and make a ruckus and the manager of the store calls me to assure me that the phone has been ordered, "I will call you when it comes in." 12 days later I call to ask where the phone is and they tell me it has been in for 10 days and assure me that they called me about it. No. Finally my replacement phone is received but after 30 mins fiddling with it, they tell me they can't transfer my contacts...Not from my old phone to a new variety of phone...from the same make and model to the same make and model. I am beyond disgust.
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