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| - Generally I love Arby's. Yes I know it is not fine dining, so I'm not delusional in that regard. I worked as a manager of Arby's for four years, and I still eat there.
I love the French dip, but the brisket is awesome. I bet straight out of the smoker it is even better, but unfortunately pre-slice it and microwave it to heat it. It's still pretty damned good.
I've eaten at this location many times as it is close to work, and it's good, but on Tuesday September 6th it was terrible. We arrived during lunch rush and there were about 10 people in line ahead of us. The cashier was taking orders quickly, but they weren't being filled fast enough to keep up. There was a large group of people waiting to get their food that had already ordered.
My friend ordered the chicken sandwich and I had the brisket combo. We waited patiently as people slowly received their food. We were next. But then they served the people who came after us. And another. And another. And another. We went to the counter to inquire and the sandwich maker said he hadn't seen our order, even though it was clearly on the screen, being passed up. The manager said "I need that brisket, they've been waiting for 10 minutes." Yes, 10 minutes to get a simple meal from a fast food location. And when they finally served us all I received was a lame, insincere "sorry for your wait."
Very poor customer service and it ate up 1/3rd of our lunch break. Sad.
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