| rev:text
| - Many years ago I had some not so good experiences with Firestone shops and have avoided them since. Luckily for me one of my tires decided to all but blow up (tread flapping loudly but amazingly air still in the tire), very near this shop.
I drove the half block from where I'd pulled over to check the damage, noisily slap slap slapping the whole way, my friend telling me there was no way I was going to make it before the tire went totally flat. The tire held, as I knew it would, and we pulled into the Firestone.
Once inside I had to wait only a few minutes before Chad, the very pleasant store manager, came over to see what I needed. At that time all I wanted was to have the spare put on and the mangled tire zipped up in the spare tire purse. (What are those things called?)
To my surprise he had a technician pull my car in and take care of it right away. We were only there for about 15 minutes, it would have been much less time had the poor guy not had so much trouble getting the tread flapping tire all zipped up. To my even greater surprise when I went to pay, Chad said, "No charge". Okay, starting to kinda like this place. Nice customer service.
When I got home and begin pricing tires I was again surprised to find that Firestone was only a little bit more for comparable tires than the other big Discount tire place nearby. I decided to spend the extra $8 at the Firestone because of the great customer service I received. Oh maybe that was their plan all along..go figure.
I went back in armed with my internet prices and knew exactly what tires I wanted and how much it should cost. Justin, the brand new shop manager, (He literally just got to Phoenix the day before, welcome to Phoenix Justin) greeted me when I came in even though he was helping another customer.
When he was free he looked up the tires I wanted and informed me they needed to be ordered but he could have them in less than an hour. I couldn't wait due to an appointment I had later in Chandler. I had Justin order the tires so they would be there the next day.
I asked Justin if they were the same as the on line price, he verified that they were and I said I'd hoped they'd be even less. He promised to see if he could do anything about that when I came in the next day.
The next afternoon I dropped off my car and waited at Manuels Mexican restaurant a block away (Great Mexican food and Ritas). It took a bit longer than expected but I didn't really care.
When I got back to pick up my car Justin went a step beyond his word and somehow managed to get me a great deal on the tires, including the road hazard. He also had my car fully checked out and told me that I didn't need anything else, my car was in good shape.
No up selling, no trying to get me to buy an air filter or another service I didn't need. He had told me that it was his policy to never sell a customer something they do not need and then proved it by giving my car a clean bill of health.
So, if you are in the North Valley and need work done on your car, think there might be something wrong, or you need new tires go see Chad and Justin. They are amazing and run a great shop!
I was going to give them only 4 stars with a mention that I would give them 4.5 is possible but after writing this I think I'm going with the 5 since they are closer to a 4.75. Seriously, go see them!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)