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  • My wife and I come here pretty often as we both think that the Pearl has the best Sushi on the west side. We have never said anyting before, but after our last visit a little bit ago something has to be said about the service and atmosphere. We were coming in for sushi and dinner but the service was so horrible we left after sushi and just skipped dinner. The atmosphere in this place is like a funeral home and then add on bad service and we have to leave. You have speakers in the place, friggen use them already. It is not fun hearing other peoples silverware hit the plates and then dead silence in between. Create an experience already! Have you ever wondered why no one stays after they eat for a drink on a friday or saturday night? Its because its so silent and still. You cant afford to do this with places like the burntwood so close. On to the service. I have no clue how Josh the bartender still has a job. He must be related to someone. We ordered 2 hot sakes and when he delivered two large tea cups for us to drink it with I asked him to go get sake cups. He insisted that they had no more left as it was to busy. When I asked him to show me one other person in the restaurant using one, he couldnt find one either. Thank heavens for Sarah, we aksed her 2 seconds later and we had 2 sake cups in 3 minutes. Josh just didnt feel like getting them. The horrible service went on for the rest of the evening, and this is the norm as he has been our server more than 3 times, no checking in, asking if we re ok, refilling the water, etc.. The last draw is when we kept trying to get his attention for more water and he was actually sitting on the cooler behind the bar with the tv remote in his hand. He was changing the channels on the tv behind the bar watching and laughing at the tv for about 15 minutes. His side was to the customers and he never looked out once. Instead of staying and spending more money we left, yet again. George, wake up, you have a great product but purely miss the details! People like my wife and I want to come back but you make it hard. We are young rocky river home owners who want to see you succeed, but times are changing, you must too! We MAY give it one more chance and if that goes bad we are just going to take the hike out to Pacific East.
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