I didn't end up using this company so this is just a review of my initial contact with them:
As soon as I put in a request for a 'promover" I got a call from the agent. She was nice and asked me about what I am planning to move and gave me an online quote. She said they could not do an in-person estimate but would accept another company's in person estimate. I told her I was getting one soon and she said she will call me that day to see what they told me. I asked her not to call me since I have not decided on her company and I would look at the quote and research the companies and if I had any questions I would contact her. Sure enough on the morning of the day of my in-house appraisal with another company (which was schedule for the evening) I was at work and when I had a chance to check my phone I saw that they had called me despite me asking them not to. Again, the next day same thing I am at work and then I have a chance to check my phone and I see another call from them. I also get the following email:
"Why yes, it IS still me, emailing you, calling you, wanting so badly to help you with your move.
Have you ever had such dedication in a service provider before ? Me either !! Help me Help YOU!
Call me... Email me... Until then I'll keep up my vigil to help you as best I can :)"
This is unbelievable ... and this is when I clearly stated I did not want to be called and will contact them if I am interested. It is just so unbelievable how every time you have an out of state move and need movers or need to ship your car you are surprised by the level of unprofessionalism that companies in that industry have. Whether you are willing to pay top dollar makes absolutely no difference... the industry is plagued by large companies that subcontract to shady businesses that end up using day laborers. Absolutely no accountability for poor customer service or damages. Also all the review website including yelp, angle's list, and BBB are manipulated by the companies where they change their names or pay customers to write good reviews. It is crazy. No other industry in the US can survive with such bad behavior except them!