They didn't check us in until almost an hour past check in time. We were exhausted and waiting the lobby for them to tell us when a room became available as they said they would. Then they started checking in people who arrived after us. I made online reservations through a travel site. They asked me what type of room I requested. I told them non-smoking, 2 queen beds. They specifically asked me how many beds, I confirmed two. They finally give us our room key & there is only one bed when we get to the room. Went back down to the lobby and was told that's what I requested. Let them know that is NOT what I requested. They said that's what I booked online. So I asked them if they knew that's what I had supposedly booked why would they ask me how many beds. They said it doesn't matter if they ask me, I only booked one bed. Verified with the online seller that I requested two beds. They said too bad, they're sold out so there's nothing they can do. No offer for any sort of solution or compensation, their attitude is tough luck. Probably gave the room I booked to some of the people who showed up after me. Rude and inconsiderate staff, I will definitely never stay here again.