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  • If I have any worst enemies I would tell them straight up dont walk run from this place. Wouldnt even tourture them with this place. Last night at 3 am we were woken up from a fire. Smoke everywhere. We got up not knowing what was going on and started banging on everyones doors before the smoke got to thick. No staff or announcements. My husband and I grabbed our phones and went outside after not knowing what to do for what seemed like eternity because we couldnt see where the fire was coming from and where the stairs were. We had no idea if it was even safe!!!! We watched and helped families with children get down not even seeing staff around. We went outside in the freezing weather (actually a cold night for vegas. I live in the midwest and it was cold to me!!!) We went back ino the casino and i had went to the front desk attendant to ask her if i cluld get to the east side cannery because, i had to work this morning i am here on biz. She straight told me One room left and you will be paying for it. Youre kidding me right?!?!?! I called the east side to see what they could do. They told me open our window (in 30 degrees) and run the fan (which reaked of smoke!) It wasnt sucking anything up!!! Anyways, we got a room change and couldnt run the heater in there. Still smelled it!!!!! It was coming through our heater and so we slept with the heat off freezing. Our belongings were just smoke damaged. Smells terrible. Ill be having to replace everything for the wedding we are in this weekend. We witnesses staff throwing f bombs at eachother. They were so unproffesional with this situation at both cannerys. I am disgusted. Never evet ever again. NOT one staff member made sure the guests were comfortable or gave us any updates or letting us know anything. Not even a sorry you got no sleep for work at checkout which i was late today trying not to smell like an electrical fire. I have not heard anything from management about my complaints and dont epxpect too. They should have insurance to cover their guests and put them somewhere safe. We called over 20 hotels this morning at 3 am trying to get sleep. All over 300!!!!!!! Really? Like im gonna foot that bill . They should have maintained their heaters and made sure they wrre safe with cold weather!!! We booked a month in advance for the price. Absoutley ridiculous!!
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