Referring to the first (very negative) comment in this review...
It would have been good to know whether this is a self-pay or employer-provided plan. My employer-provided Health Plan of Nevada policy costs $64 a month for an adult and a child. Service and care has been above average for an HMO.
The employer sets plan benefits, co-pays, etc. Sounds to me like this person has a cheap-ass employer who cares more about its bottom line than its employees. In fact, if a family of four is paying $1000 a month, I'm guessing that the employer is contributing nothing.
Not easy to do these days, but the solution is to find a better employer.