My husband and I lived so close to Stonecrest and really, really wanted to like Dean and DeLuca. We gave it at least 4 tries before giving up. Every time we went there, we were disappointed. The baristas there have no idea what they are doing! They use a traditional espresso machine yet do not use a temperature gauge as they steam the milk. As a result, our lattes were always lukewarm or burned (milk burns over 170 degrees)! One visit, I brought my lukewarm drink back to the counter and explained the issue. The barista said she could either microwave it (which would ruin the espresso) or re-steam it (which is incredibly unsanitary). I said, "No, I would like you to make this again, please." She obliged, and it was just okay. Pretty much every visit was similar to this.
There are plenty of nearby coffee shops that offer consistently better service, like Caribou Coffee on Fairview Rd. or Amelie's on Rea Rd.!