One star is a generous compliment. I got to the lab and there was about 5 people waiting. They called them all so I was next. By this time there were 4 more people who came after I did and they all got called first. I stood by the front desk and I waited about 5 minutes for someone to come to assist me. Nobody did. Front desk was as empty as the Sonoran desert. I saw a phlebotomist and decided to wave at him because the front desk person was still MIA. I asked him to give me my order bc I was leaving. He wanted me to take a photocopy of my actual order. I don't know why he wanted to keep my original order but I refused and once again I asked for the original order. It was very clear he was annoyed by my request but it has been an hour already since I've arrived. He finally gave me the original order. Never he apologized for the delay or wish me a good day. I've been to other Sonoran locations were the staff have been very professional but this one is no joke. Never again!!